Iris & Vale New York is built around one idea: good knitwear should be easy to love and easy to wear. We choose sweaters we’d reach for ourselves on a regular weekday: soft, well-cut and simple to pair with whatever is already in your closet.
Every order is packed with care before it ships. Questions or a problem with your order? Write to info@irisvalenewyork.com and a real person will answer. If something isn’t right, we’ll make it right.
We process all orders within 1–2 business days (Monday to Friday), excluding weekends and federal holidays. Once dispatched, delivery typically takes 3–10 business days depending on your location within the US, so your order arrives in 4–12 business days in total. You’ll receive a confirmation email with tracking information as soon as your order is on its way.
You may return any unworn item in its original condition within 14 days of delivery for a full refund. Please contact us at info@irisvalenewyork.com before sending anything back. The customer pays the cost of return shipping. Once we have received and inspected your return, approved refunds are paid to your original payment method within 10 business days.
Contact us within 14 days of delivery with your order number and a photo of the issue. We’ll arrange a replacement or a refund, and we aim to respond within 24 hours.
Yes, we offer free delivery on all orders within the US. Orders are processed within 1–2 business days and arrive in 4–12 business days.
Send us an email at info@irisvalenewyork.com and we aim to respond to your inquiries within 24 hours. Please include your order number so we can help you faster.
Changed your mind? Send any item back within 14 days of delivery for a full refund.
We deliver free on all orders across the United States, straight to your door.
Our support team is here to help. Send us any question and we'll reply within 24 hours.
